Terms & Conditions
You are provided with access to this website free of charge and for your personal use and in accordance with these Terms and Conditions. Any orders placed by you are placed strictly in accordance with these Terms and Conditions.
We reserve the right to update or amend these Terms and Conditions when required, without prior notice. Any amendments will immediately apply to the use of the site.
3. Copyright & Intellectual Property
The contents of the this websites are protected by copyright laws, trade marks, database and other intellectual property rights. You may retrieve and display the contents of the site on a computer screen but are not permitted to store the information on any server or other storage device connected to a network.
We will arrange for delivery of the products you order to the address you specify in the check out procedure. Please note the address you specify should be the registered card address. The method used to deliver your order varies depending on the delivery option of your order. For full details of our Delivery Terms and Conditions, including postage and shipping costs (if applicable) please refer to the Delivery information page on this website.
5. Description of Products
The description and specification of products on this website are only approximate and supplied to us by the manufacturers of the specific brands/products. We reserve the right to make changes which do not materially affect the quality or performance of those products. We may correct any error appearing on the website or withdraw any product from sale without incurring any liability. Price and availability is also subject to change without notice. Product images displayed on the website are just for demonstration purpose only, it may differ to the actual size or strength.
The information provided on this website is not intended to treat, diagnose, cure or replace medical or specialist advice. If you are currently taking prescription medication and intend to also take nutritional or herbal supplements, you must first check with your doctor that the combination of your prescription medication and supplements or natural remedies are suitable.
The products advertised on this website are intended for sale to persons dealing as consumers and are not for re-sale. All the disputes should be solved in the arbitration court of the Bulgaria.
8. Order Cancellations
You may cancel your order by contacting our customer service department within 24 hours of placing the order. If you cancel your order after we have dispatched the products you must return the products, unopened and in their complete packaging, to our head office address (see contact us). The products must be returned at your own expense. Your order will not be refunded until the items have been received by us. To ensure we receive delivery we recommend that you use a Recorded or Special Delivery Service. You cannot cancel your order or demand a refund once you have opened the product containers or packaging, or if you have used the product. However your statutory rights concerning the quality of those products are not affected.
The price of the products will be the price quoted on the website at the time we accept your order. The price will not include the cost of delivery (where applicable). In addition to the price you will have to pay our delivery charges as quoted on the website at the time we accept your order - unless you qualify for FREE Delivery. The price of these charges varies depending on the Delivery option that was chosen. Payment on this website can be made by credit or debit card. Credit Card and Debit Card Payments will be charged and debited at the time of placing the order. If any items are unavailable and we are unable to supply we will refund these items within 7 days of taking the payment.
10. Products by Internet
You may order products from this website by submitting a completed order form through the checkout process. Acceptance and the completion of the contract between you and us will take place on dispatch of your products; unless we have notified you that we do not accept the order or you have cancelled it.
11. Promotional Offers
Promotional offers are available for a limited period or while stocks last. If your order is received after the offer period, or if the goods are no longer available under that particular offer we will notify you before we dispatch the goods. Discounts on promotional offers are applied to the lowest priced items.
Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Sale items & lines which are non-discountable are excluded from promotional offers. Your statutory rights are not affected. Promotions cannot be used in conjunction with any other offer.
12. Registration & Password
You must ensure that the personal information you provide when registering on this website is true, accurate, current, and complete in all respects. You must notify us immediately of any changes to your personal information either by updating your account details online or by contacting our customer service team.
When you enter the site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone as you will be responsible for any activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting the customer service team.
13. Notification of claims
If there are any shortages or any other discrepancies with your order/delivery, you must notify us within 4 working days after the delivery date. We will not be liable for any loss or damage if you fail to do this.
14. Security & Privacy
We respect your privacy and operate a fully secure website. Your personal details are treated as confidential and records of your payment details are deleted and securely disposed of after debiting your payment. Any information you provide is treated as strictly confidential and will not be passed to any third party without your prior agreement and consent. We do not share or sell our customer database to any third party. By placing an order you give consent for the processing of your personal data to fulfill your order.